Refund Policy

Bookstore Return Policy
Defective products may be returned for an exchange within 15 days. Please bring your receipt and defective merchandise to the Word Room Bookstore at Calvary Church at 5801 Pineville-Matthews Road, Charlotte, NC 28226 for an exchange or full refund. Due to the nature of our products, only defective materials may be returned. Opened or nondefective resources are not refundable.
Online Giving Return Policy
No refunds are allowed when a contribution is made through Calvary Church's online giving process.
Event & Ticket Return/Refund Policy
Refunds or changes must be made at least 48 hours in advance of the scheduled event time unless otherwise specified. Events, camps, or programs may be non-refundable or require non-refundable deposits; details will be posted online, in print materials, and/or at point-of-purchase/registration for each event.
To request a refund
Please call the Calvary Church Office at 704.543.1200 during business hours (8:30 AM - 5:00 PM, M–F) or send an email to Please include the event name, number of tickets/registrations, form of payment (cash, check, debit/credit card) and the name of the person registered for the event in the request. Also, please include your complete contact information so we can respond to your request. Thank you!